FAQ - Frequently Asked Questions

Shipping

How long does shipping take?

Your orders are shipped within 1-3 business days after payment confirmation. Delivery time may take an additional 1-3 business days depending on the shipping company and your location.

How much does shipping cost?

Shipping is free for orders above a certain amount. You can check your cart page for current shipping fees and the free shipping limit.

How can I track my order?

Once your order has been shipped, you will be sent a tracking number via email. You can track your order using this number on the shipping company's website.

Returns and Exchanges

What are the return conditions?

You can return products within 14 days from the date you receive them. Products must be unused, unwashed, and have their original tags attached.

Can I make an exchange?

Yes, you can request an exchange for a different size or color. To make an exchange, you can contact us through our Contact page.

Size Guide

How do I choose the right size?

Each product page has a size chart. We recommend taking your chest, waist, and hip measurements and comparing them with our chart. If you are in doubt, we advise you to choose one size larger.

Payment

What payment methods do you accept?

You can make secure payments with credit card, debit card, and iyzico. All payments are protected with SSL encryption.

Is installment payment available?

Installment payment options are offered through contracted banks. Installment options will be displayed during the payment process.

Other

Can I cancel my order?

You can request to cancel your order before it has been shipped. To do this, please contact us as soon as possible through our Contact page.

I want more information about the products.

For detailed information about our products, you can write to us through our Contact page. We will respond as soon as possible.